Service Analytics Research Group


Service Analytics Team

Chaired by Prof. Dr. Catherine Cleophas, this research group offers lectures and seminars for bachelor and master students. Teaching focuses on theoretically grounded and application-oriented aspects of business analytics in general and predictive and prescriptive planning for service operation management in particular.

Research areas include demand modeling and management, developing and validating complex simulations for decision support, and anticipative planning approaches. We primarily focus on applications in the service industry, such as transport and care, but also consider industry-related service processes.