Service Analytics Research Group

Literature Research

This site gives you some hints and links to use when looking for research publications to cite. At the very end, we also provide tipps for researching and citing references.

List of Publication Outlets

Due to the ongoing contract negotiations with Elsevier, the university does currently not provide access to all publications. Current informations, including a web-based order form, are given on the library website:

A list of particularly relevant journals for our area is regularly updated by “Verband der Hochschullehrer der Betriebswirtschaft”. This list can be accessed here: The research group Service Analytics finds particularly some sub-ratings relevant, such Operations Research, Sustainable Management, Logistics, Production Management, Business and Information Systems Engineering, as well as Service and Trade Management. Depending on your topic, proceedings of relevant conferences, e.gthe Winter Simulation Conference, may also be of interest.

Tips when looking for research references

Most relevant and up-to-date research is published as papers in English-language journals and conferences. Here are some tips for finding the right references:

  1. It is particularly important that you identify a good set of relevant keywords that describe your topic area as well as as possible. This is a continuous process: The more you read and find out about your topic, the better you will know what keywords to look for.
  2. Based on a set of keywords, you can look for publications in
  3. Having found some relevant papers, you can go on into two directions
    • Backwards, to find relevant references from before the current paper was published: To that end, look in the list of references of the paper you are currently reading to identify related publications.
    • Forwards, to find relevant references from after the current paper was published: To that end, consider which newer publications have cited the paper you are currently reading. For this, you can use search engines to find “cited by” references, e.g. on Google Scholar  (Example). You can also look at the webpage where the publisher is presenting the current paper, which frequently also lists further publications that cite (e.g. here (circle „Citations“) or here („Citing articles“ to the right)).

Guidelines for citing existing research

When you cite works for theses supervised by our research group, please use a citation style that informs about the author and year. Do not use footnotes and do not use a purely numeric citation style (compare our template). When in doubt, implement the so-called APA Format.

When writing the chapter that summarises existing research, take care to not just list the relevant literature and to not just summarise it in a purely chronological fashion. Instead, a better contribution is usually created by categorising methods or application areas and by relating the individual sources to each other. When you cite multiple sources to support an argument, explain how each contributes. For example: Smith (2000) provides a first definition of the problem, whereas Muller & Jones (2010) suggest using a neuronal net to solve it.