Service Analytics Research Group

Research Seminar Service Analytics

Block seminar including a preliminary talk for master students

Prof. Dr. Catherine Cleophas 
Lena Hörsting 

 

Summary:

The research seminar Service Analytics considers current research topics from the areas of service science, service
operations management, business analytics and revenue management. Students are offered selected research papers
in the English language and/or specific research questions and data sets. Participants examine their own topic independently based on scientific standards. In individual or group projects, they produce a written report and a professional presentation to communicate their approach and findings. The active participation in discussion rounds and
other participants’ presentations is part of the expected work.
 

Content:

The course will consider selected topics of current interest from the areas service science, service operations management, business analytics and revenue management. Exemplary application domains include health care, tourism, and transport.
 

Objectives:

Participants gain experience in
  • Independently exploring a new research domain based on a thorough literature research.
  • Considering a sophisticated research question through individual work and team work.
  • Communicating their approach and insight through a report that adheres to scientific and professional standards.
  • Communicating their approach and insight through a clear and well-designed presentation
     

Literature:

An initial reading list is individually assigned per module and student. Further literature should be discovered as part
of the literature research.

 

Further information:

 

Detailed information, room numbers, times and dates of lectures, tutorials and exams will be published on UnivIS and OpenOLAT.